Questions and answers

Yes. Enterprise covers seats for your people, the courses they need, and reporting on who has started, who has finished and what they earned. Tell us the size of the team and what you are trying to change.

Enterprise is quoted on the size of the team and what you need rather than sold at a per-seat rate on a page, because a five-seat deal and a five-hundred-seat deal are not the same product. Ask and we will quote it.

Yes. A team can be put through a live cohort together, or given the self-paced catalogue to work through around their own delivery schedule, or both.

We do run custom programmes, taught by the same instructors. It starts with a conversation about what your team cannot do yet and what it would mean if they could.

Nigerian and international cards, bank transfer and USSD, charged in Naira. Card details are entered with our payment provider and never reach us.

Yes, on completion, and they are verifiable. Each one carries a number and a QR code that leads to a page anybody can open, so an employer can check it without going through you.

A membership carries a 3-day money-back guarantee: write to us inside three days of a payment and we return it in full, to the method you paid with. A course bought on its own is refundable until you start it, so ask before you open the first lesson, or before the first live session runs. Once a course has been started it is not refundable. A granted refund takes the course back.

Not for a single course. A plan is the instalment option: a monthly fee instead of one payment, cancellable from your own settings whenever you like.

You keep them. A certificate records that you finished something, so it does not lapse with a subscription, and the verification page keeps working for anybody you send it to.

Your account and your courses came across, but passwords could not: they were stored in a form that cannot be moved. Use the forgotten-password link once with the email you used before and you will be back in, with your history intact.

Use the forgotten-password link on the sign-in page. The email arrives within a couple of minutes; check the spam folder before writing to us, because it is usually there.

A device with a browser and a working internet connection. The joining link for each live class is on the course page in your classroom and in the reminder email, and you can add the whole schedule to your own calendar.

Yes. The classroom, the video player, the quizzes and the certificate all work on a phone, and progress follows you between devices because it is stored against your account rather than the browser.

Write to support@jocheacademy.com or use the form on the contact page. We answer within one business day, and sooner during Lagos working hours.